Telemedicine Policy

Winchester Urologist Telemedicine Service Terms and Conditions

Winchester Urologist is able to provide a remote consultation service using the medical video conferencing platform

An appointment with Mr White using this service is up to 15 minutes long. This amount of time is general generally suitable for one health concern to be covered in detail. If you have more than one health concern and would like a longer appointment then please let the Winchester Urologist team know prior to starting the remote consultation.

By using this service you acknowledge that there are some limitations with the use of telemedicine which are detailed below.  

In general, this service is best suited for a follow up consultation having already had a face to face initial consultation with Mr White.  If you are a new patient, then Mr White may advise that a physical clinical examination is required to complete your medical assessment requiring a visit to one of the hospital sites at which he practices. If the reason for any remote initial consultation is for general advice only then physical examination by agreement with the patient and Mr White may not be necessary. 

The clinical details of the consultation will be recorded in the form of a letter and stored securely within your encrypted electronic medical record in line with the Winchester Urologist Privacy Policy. A copy of the clinical letter can be forwarded to you or your GP at your request. 

During the current COVID-19 pandemic, this service may be offered to NHS patients in lieu of their booked face to face consultation with Mr White at Hampshire Hospitals NHS Foundation Trust (HHFT). There will be no charge to those patients and a record of the consultation will be stored in their HHFT notes in the form of a letter to their GP.

You can easily cancel your appointment by contacting the Winchester Urologist team at Cancellations made less than 24 hours before the scheduled appointment time will incur the full cost of the consultation. 

The cost of £150 covers the telemedicine consultation with Mr White only. If he recommends that you require further investigations or assessment you will have the choice of either self funding, arranging for further treatment via your insurance company or being signposted back to the NHS for treatment. 

Please be advised that some private health insurance companies will not cover the cost of a telemedicine consultation. If you wish to use your private health insurance please check with your individual medical insurance provider to see if they cover video consultations. If you proceed with using this telemedicine service then you will be liable to pay the above cost of this consultation if your private health insurance company will not cover it. 

For regulatory reasons, this service is only available to new patients who are resident in the United Kingdom, and that the service is used from within the UK and that you are registered with a general practitioner. If you are an existing patient registered with Winchester Urologist, then this service can be accessed from outside the UK. By using this service, you confirm that you fit either of these criteria.

Telemedicine involves the use of electronic communications to enable healthcare providers at different locations to share individual patient medical information for the purpose of improving patient care. 

Expected Benefit:

  • Improved access to urological care by enabling a patient to have a consultation away from the hospital environment. 
  • Reduced costs to the patient in terms of travel

Possible Risks:

As with any medical procedure, there are potential risks associated with the use of telemedicine. These risks include but may not be limited to:

  • In rare cases, information transmitted may not be sufficient (eg poor resolution of images) to allow for appropriate medical decision making by Mr White.
  • Delays in medical evaluation and treatment could occur due to the deficiencies or failures of the equipment. 
  • In very rare instances, security protocols could fail, causing a breach of privacy of personal medical information.
  • In rare cases, a lack of access to complete medical records may result in adverse drug reactions or allergic reactions or other judgment errors.